Complaints Procedure

Please call and speak to the surgery reception coordinator or practice manager to see if any issues can resolved quickly for you.

If you wish to put a complaint in please do so in writing, please allow up to three working days for an acknowledgement of your complaint, depending on the issue raised a response can take up to 8 weeks due to internal investigations and responses.

These can either be brought into the surgery by hand or posted (using a secure, tracked postage service).

Please note any appointment requests or other requests to this email will not be actioned.