All Polices

Statement of Purpose

Quinton Practice
Under the Health and Social Care Act 2008 every registered provider must have a statement of purpose.
A statement of purpose is a document which includes a standard required set of information about a service. The statement describes:
· The provider’s aims and objectives in providing the service
· The kinds of service provided
· The health or care needs the service sets out to meet
· The locations where the services are provided or provided from
· Details from the provider including their legal status, and any manager, including the address for service for all registered persons
The Practice
· Quinton Practice
· CQC ID 1-581404534
· Legal status: Partnership
· Locations: One only
· Practice Address: Great Wyrley Health Centre, Wardles Lane, Great Wyrley, WS6 6EW
· CQC Registered Manager: Dr Muhammad Rana (applied for)
· Practice Manager: Mrs Caroline Hill
· GP Partners: Dr Muhammad Rana, Dr Faiza Anwar Contact Information:
· Practice Address: Great Wyrley Health Centre, Wardles Lane, Great Wyrley, WS6 6EW
· Practice phone no. 01922415515
The Practice is a GP partnership, open to all patients residing within our practice boundary.
We are a general medical services practice offering primary care services for the diagnosis and prevention of disease. We work in partnership with our patients and help them to manage their health and prevent illness. Our clinicians assess, diagnose, treat, and manage illness and they carry out screening for some diseases and promote general health and wellbeing.
Our clinicians act as a patient’s advocate, supporting and representing a patient’s best interests to ensure they receive the best and most appropriate health and/or social care. Our clinicians also provide the link to further health services and work closely with other healthcare colleagues. They may also arrange hospital admissions and referrals to other services and specialists and they link with secondary and community services about patient care, taking advice and sharing information where needed.
Services provided:
Community healthcare service (CHC)
Doctors consultation service (DCS)
Doctors treatment service (DTS)
Diagnostic and or screening service (DSS)
Treatment of disease, disorder or injury
Family planning service
Registered Manager details:
Name: Dr Muhammad Sagheer Rana
Business Address: Great Wyrley Health Centre, Wardles Lane, Great Wyrley, WS6 6EW Email: Muhammad.rana@doctors.org.uk
Tel Number: 01922415515
We are situated in a Primary Care Purpose built two storey health centre, built in the 1970’s. It houses 2 GP Practices along with community services. The entrance has an automatic sliding door with access ramps for disabled users. Patient areas are all situated on the ground floor with some community services based on the second floor. The building is DDA compliant with disabled facilities and is managed by the Estates Department.
Quinton Practice occupies a Reception, 5 Consulting Rooms, 1 Treatment Room, 3 Administration Offices and a Practice Manager’s Office, all situated on the ground floor.
There is step free access to all the clinic rooms. There is a car park with marked disabled bays. Facilities are on the ground floor.
The practice has a General Medical Services (GMS) contracts with NHS England and provides services to approximately 5,200 patients of all ages.
The Practice has 2 GP partners and an Advanced Nurse practitioner. One GP partner and ANP are females. The practice has a qualified practice nurse and a healthcare assistant. Local PCN staff members including, pharmacist, paramedic, dietician, mental health nurse, first contact physio, social prescriber and care co-ordinator also run clinics at practice to provide more collaborative and holistic care to the patients. The Practice host medical students few months a year who work under
full supervision of GPs. We have a team of office staff which includes the practice manger, reception manager, secretary, and 6 receptionists.
The practice is part of Staffordshire and Stoke-on-Trent Integrated Care Board (ICB) and Cannock Villages Primary Care Network (PCN).
Our Mission Statement
Working Together to achieve the same result – the best healthcare in the community
Our Aims and Objectives
· To provide high quality, safe, professional primary health care general practice services to our patients:
· To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients.
· To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care.
· To work more sustainably by making changes and improvements that will help reduce our carbon footprint, as well as improving the health and wellbeing of patients and our own staff.
· To be a “learning” organisation that continually improves what we can offer patients.
· To treat patients as individuals and with the same respect we would want for ourselves or a member or our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice, and control.
· To work in partnership with other agencies to tackle the causes of, as well as provide the treatment for, ill health and where appropriate involve other professionals in the care of our patients.
· To encourage our patients to communicate with us by joining our Patient Participation Group (PPG), talking to us, participating in surveys, and providing feedback on the services that we offer.
· To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently and to the best of their abilities.
· To take care of our staff offering support to do their jobs and to protect them against abuse. We have a zero tolerance of all forms of abuse.
· To provide our patients and staff with an environment which is safe and friendly.
· To operate on a financially sound basis.
Non-NHS Services
Our practice also provides services which are non-NHS and are paid for by the patient or insurance companies. These services include:
· Insurance claims forms
· Non-NHS vaccinations
· Private sick notes
· Pre-employment and HGV medicals
· Vaccination certificates
· Various private letters
· Medical letter for Firearm Licence

Help us to Help You

Your responsibilities to us:

  • Please let us know if you change your name, address or telephone number.
  • Please keep your appointment and be punctual Let us know if you cannot keep an appointment so we can offer it to another patient.
  • Ask for home visits only when the person is too ill to bring to the surgery.
  • Keep phone calls brief and avoid telephoning for non urgent matters at peak morning time.
  • Please treat doctors and staff with the courtesy and respect that you expect from them.
  • Please do not bring all your family to see the doctor on one appointment. You would not like to be the next patient waiting and it is not fair to the doctor.

Practice Charter

We aim to provide the best possible service by:

  • Attention: Courteous and polite
  • Accessibility: Urgent appointments seen on the same day
  • Punctuality: Patients should be seen with 30 minutes of their appointment
  • Promotion: Of the health of all our patients with advice on smoking, alcohol, diet and exercise
  • Confidentiality: Maintained absolutely under all circumstances
  • Complaints: Dealt with seriously and swiftly
  • Expertise: We pride ourselves on our medical professionalism
  • Equality: Decisions on treatment are made only with the informed consent of the patient

Zero Tolerance to Violence Policy

All practices, in line with government guidelines, have a ‘Zero Tolerance to Violence’ policy. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated.

We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from their Practice list.

Complaints Procedure

Please call and speak to the surgery reception coordinator or practice manager to see if any issues can resolved quickly for you.

If you wish to put a complaint in please do so in writing, please allow up to three working days for an acknowledgement of your complaint, depending on the issue raised a response can take up to 8 weeks due to internal investigations and responses.

These can either be brought into the surgery by hand or posted (using a secure, tracked postage service).

Please note any appointment requests or other requests to this email will not be actioned.

ssicb-can.quinton.practice@nhs.net

NHS Summary Care Records

As part of a mandatory, national programme each GP Practice will have to make a summary care record for each patient (unless the patient has already opted out). Please read the information regarding this.

If you wish to opt out download and complete the opt out form and return to the Practice (see below).

Information Website

Summary Care Records on the NHS Digital website.

Information Leaflets & Opt Out Form

Information on national opt out data

The national data opt-out (offered to the public as ‘Your Data Matters to the NHS’) The national data opt-out allows a patient to choose that they do not want their confidential patient information to be used for purposes beyond their individual care and treatment. Patients who do not wish to opt out do not need to do anything. The national data opt-out is a simple option that a patient who wishes to opt out needs to set only once, and which will then be applied across the health and care system.

A patient can change their national data opt-out choice at any time, using either of the services below.

How to set a national data opt-out choice using the online service Before using the online service, patients who wish to set a national data opt-out will need to have the following information to hand, so that their identity can be confirmed:

• NHS number – patients can find their NHS number on a letter from their GP practice or other NHS service, on a prescription, or via online access to GP practice services (such as for booking appointments or requesting repeat prescriptions)

• Mobile phone number or email address provided previously at a GP practice or other NHS service.

If a patient has difficulty providing this information, they can still use the telephone service, when other means of confirming identity can be discussed. Using any device which can connect to the internet such as a computer, tablet, or mobile phone, patients can go to: www.nhs.uk/your-nhs-data-matters and follow the guidance on the page. The online service is available 24 hours a day, 7 days a week.

How to set a national data opt-out choice using the telephone service

If a patient is unable to use the online service, or would prefer not to, they can telephone 0300 303 5678 to register a national data opt-out. According to Ofcom, the UK’s communications regulator, calls to 0300 numbers should cost no more than calls to a normal personal or business geographic landline number (numbers starting with 01 or 02), whether calling from a landline, or mobile phone. The telephone service is available 9am to 5pm, Monday to Friday, excluding English bank/ public holidays.

Confirmation Once the process has been completed, the patient will receive a confirmation that their national data optout choice has been set, using email, SMS text, or letter as per their chosen communication method.

Who can choose to opt-out?

Anyone registered for care or treatment with the NHS in England with an NHS number can have a national data opt-out set and of those anyone aged 13 and over can set their own national data opt-out if they wish to.

People with parental responsibility for children under the age of 13 such as parents or legally recognised guardians can act as a proxy and set or change a national data opt-out on the child’s behalf. People who have a formal legal relationship with a patient such as someone who has a legal power of attorney or a court appointed deputy can act as a proxy and set or change a national data opt-out on the patient’s behalf.

To set or change a national data opt-out as a proxy, the person acting as the proxy will need to use the telephone service on 0300 303 5678. How national data opt-out information is used NHS Digital provides the national data opt-out service on behalf of the health and care system and publishes more information at: set-national-opt-out.service.nhs.uk/privacynotice about how it processes the opt-out data to provide this service

Freedom of Information Act

Information available from Quinton Practice under the Freedom of Information Act model publication scheme can be obtained from our Practice Manager.

Data Sharing Agreements for the Mentally Impaired

Quinton practice have Data sharing agreements with other health care professionals to support us and you in you on going care. Referrals made to hospitals are done with your knowledge and sent under the same confidential rules and security through NHS approved software.

Mentally impaired

These are an important part of care at Quinton practice and a further referral regarding your care may need to be made:

Whilst there is a legitimate legal basis for the processing of data, individuals will need to be made aware that under the DPA18 they have 8 rights, which are applicable at all times throughout the processing, as detailed below:

  • The right to be informed
  • The right of access
  • The right of rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights of automated decision making and profiling

The data we release

You name, Date of birth, NHS number, Mental health problem and official diagnosis.

Your information is dealt with in the strictest confidence.

Data Protection Privacy Notice for Patients

Our Practice Privacy Notices explain what information we collect about you, how we store this information, how long we retain it and with whom and for which legal purpose we may share it, the documents can be downloaded here:

Call recordings

General Principles

The UK General Data Protection Regulation 2016 (UKGDPR) and the Data Protection Act 2018 (DPA) protects personal information held by organisations on computer and relevant filing systems. It enforces a set of standards for the processing of such information. In general terms it provides that all data shall be used for specific purposes only and not used or disclosed in any way incompatible with these purposes.

In the course of its activities the Practice will collect, store and process personal data, including the recording of all telephone calls, and it recognises that the correct and lawful treatment of this data will maintain confidence in the organisation and will provide for successful business operations.

The Practice is registered with the Information Commissioner for all necessary activities under the UK GDPR/DPA.

Purposes of call recording

The purpose of call recording is to provide an exact record of the call which can:

  • Protect the interests of both parties;
  • Help improve Practice performance and best practice;
  • Help protect Practice staff from abusive or nuisance calls;
  • Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
  • Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
  • A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy

The telephone call recording system in operation will record incoming and outgoing telephone calls and recordings may be used to investigate compliance with the Practice’s policies and procedures, to provide further training, to support the investigation of complaints, to ensure the Practice complies with regulatory procedures and to provide evidence for any regulatory investigation.

The Practice will record telephone conversations from its central telephone system. All call recordings are encrypted and stored on a secure server at the system provider’s headquarters.